We value communication and consultation with our employees, directly or via staff councils or recognized trade unions. We encourage our staff to report their views about our processes and practices safely and confidentially to managers or Human Resources staff. Our global telephone helpline and website enable employees to report breaches of our Code of Conduct and General Business Principles, confidentially and anonymously. A diverse workforce and an inclusive work environment are vital to our success and are aligned with our core values of honesty, integrity and respect for people. The varied skills and experience of people from different cultures, gender and ages benefits our business, helping us to better understand our customers across the world and to build stronger relationships at a local level. Our focus on diversity and inclusion also means customers, employees and partners choose us more often. We strive to maintain a work environment where everyone has the opportunity to apply and develop skills and talents consistent with our values and business objectives.